FAQs
Yes, we only use 100% naturally sourced ingredients.
We recommend storing your products in a cool dark cupboard to avoid fluctuating heat, light and humidity in your bathroom.
As a general rule, our products will last 2-3 months depending on how much you use. Some customers find 3-4 drops of serum and 2-3 finger tips of moisturiser is sufficient. Others like to lather themselves with a copeous amount.
You can expect to see results within 30 days. Consistency is key as results are accumulative and improve over time. Optimal results are achieved when our products are used twice daily, every day.
Correct storage of products is also important. A cool dark place away from sunlight and fluctuating levels of humidity (such as your bathroom) will help maintain the potency of active ingredients.
If you’re layering other products with Reyou Longevity®, we recommend that you ensure the overall ingredients in your skincare routine are compatible. Some ingredients may counteract each other before they’ve had their chance to work their magic, and in some cases may cause irritation and damage the skins moisture barrier hindering results.
You have nothing to worry about, we only use 100% natural and safe ingredients! We do not use any synthetic ingredients or fragrances. In fact, our products are fragrace-free. If you are still unsure, we recommend the following when buying any type of skincare product:
• Always check that the cosmetics you use have information on the ingredients.
• Check that you are not allergic to any of the ingredients in the cosmetics you use. Speak to your doctor if you have any concerns or if you’re not sure.
• If you have sensitive skin or are prone to allergies, visit your doctor or a clinical dermatologist before using new cosmetics.
• If you have an allergic reaction to a cosmetic product, stop using the product immediately and seek medical advice.
Yes. Our products are fragrance-free and suitable for all skin types, including sensitive skin.
Serums are much lighter in weight and can easily penetrate the skin faster than a moisturizer. They also nourish and hydrate your skin but they do not provide moisturizing properties as they don’t contain any occlusive agents. Moisturizers are a thicker substance which is applied after serum to act as a sealing agent and keep the skin moist as well as prevent dryness.
Yes this is completely normal and safe! The scent you may smell is the natural scent of the plant-based active ingredients. Unlike other brands, we do not mask our natural products with artificial and synthetic ingredients.
Yes! We love animals!
We offer worldwide shipping to most countries.
If you are having issues with shipping at checkout, please get in touch with our friendly team at hello@reyou.co.
All orders are packaged and fulfilled with love from our Melbourne headquarters, Australia.
For orders within Australia, deliveries can take 1-8 business days depending on the shipping method and address.
International orders generally take 14-28 business days depending on location.
Once your order has been fulfilled, you will receive a Confirmation email which contains your tracking number as well as a link to track your package.
We accept the all major credit cards, as well as PayPal, ApplyPay and GooglePay. If you have any issues with payments, please contact us at hello@reyou.co.